Hi J,
Thank you for reaching out.
Of course, we'll be happy to help. As a security measure, can you please send us a photo of the first page of your passport next to a piece of paper that has “Cubits, 2FA reset, <today's date>” written on it?
Best regards,
Your Cubits Support
On 05/10/2018 06:21 PM, J wrote:
Hi, I keep trying to 2FA code and it’s not being accepted by cubits.
My email to use cubits is email@email.co.uk
On 05/10/2018 06:21 PM, J wrote:
Dear Sirs
My account email is email@email.co.uk
My phone has been hacked, and as a result it’s not let me use the required 2FA to access my account.
Please reply to both emails, both this one and the one above.
Kind regards
J
Thank you for reaching out.
Of course, we'll be happy to help. As a security measure, can you please send us a photo of the first page of your passport next to a piece of paper that has “Cubits, 2FA reset, <today's date>” written on it?
Best regards,
Your Cubits Support
On 05/10/2018 06:21 PM, J wrote:
Hi, I keep trying to 2FA code and it’s not being accepted by cubits.
My email to use cubits is email@email.co.uk
On 05/10/2018 06:21 PM, J wrote:
Dear Sirs
My account email is email@email.co.uk
My phone has been hacked, and as a result it’s not let me use the required 2FA to access my account.
Please reply to both emails, both this one and the one above.
Kind regards
J
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